Doctor Photo Ltd (Trading as DCTR) is committed to ensuring that your privacy is protected. Any information that you provide by which you can be identified when using this website, will only be used in accordance with this privacy statement.
Doctor Photo Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st March 2018
What we collect
We may collect the following information:
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Credit card and debit card payments are handled through our provider, Stripe. We, therefore, do not require or store your card or bank details if you make payment through Stripe.
Direct Debit payments are handled through our provider, GoCardless. We, therefore, do not require or store your bank or payment details if you make payment through GoCardless.
UK Law requires that we retain financial data, including personal data for a statutory period of at least 6 years.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Controlling your personal information
You may choose to restrict the use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Doctor Photo Ltd.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
We like to think we’re a little different from the 800+ prop-tech companies here in the UK. For one, we don't label ourselves a prop-tech. We're an online creative studio with a dedicated team that's busy interpreting briefs, hand-crafting visuals and delivering multi-platform projects. We have a core team of 9 working out of a beautiful old brewery in Hampshire, and the same number of freelancer partners which keeps us agile and able to keep to deadlines. Our breadth and knowledge of property, sales, marketing, design & cgi makes us unique in the category.
We’re a family business from an award-winning Estate Agency background with over 75 years' combined estate agency experience between us. We understand the need for speed, flexibility and advice and thank goodness, we're famous for all three!
We take customer service & quality very seriously. We're proud to have Won the EAMasters Best Supplier (Small) in 2019 and have also been rated 'exceptional' for the last 4 years. ('18-21). In 2019 we Won Bronze at the Negotiator Awards and 2017, Best Service Business in Surrey at the Surrey Business Awards.