Terms & Conditions

User Agreement & Privacy Statement

Doctor Photo Ltd (Trading as DCTR) is committed to ensuring that your privacy is protected. Any information that you provide by which you can be identified when using this website, will only be used in accordance with this privacy statement.

Doctor Photo Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st March 2018

What we collect

We may collect the following information:

  • Name, company name and job title
  • contact information including telephone numbers, email address and your place of business address including postcode
  • Details of who is responsible for payment of accounts
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping including invoicing
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to customer needs.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Financial Information

Credit card and debit card payments are handled through our provider, Stripe. We, therefore, do not require or store your card or bank details if you make payment through Stripe.

Direct Debit payments are handled through our provider, GoCardless. We, therefore, do not require or store your bank or payment details if you make payment through GoCardless.

UK Law requires that we retain financial data, including personal data for a statutory period of at least 6 years.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information

You may choose to restrict the use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at unsubscribe@doctor-photo.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Doctor Photo Ltd.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.


  1. DEFINITIONS
  2. When the following words with bold letters are used in these Terms, this is what they will mean:
  3. Digital Surgery: digital surgery photo editing services as described on the Website, including the removal of unwanted items from a photo and/or addition of items to a photo;
  4. Event Outside Our Control: is defined below in clause 64;
  5. Facelift: Facelift photo editing services as described on the Website, including correcting colours, correcting exposure, correcting lens distortion and sharpening;
  6. Feedback Button: the feedback button directly beneath a photo that We have sent to you after completing Services on the photo;
  7. Full-CGI: a computer-generated image based on plans/drawings and other material supplied by you.
  8. Order: your order for the Services on the Website;
  9. Virtual Construction: photo editing services as described on the Website, based on your photograph, illustrating what a property should look like following additions and or other changes being made to it;
  10. Services: the Facelift, Digital Surgery, Virtual Construction, Full-CGI and any other services that We are providing to you as set out in the Order;
  11. Terms: the terms and conditions set out in this document;
  12. We/Our/Us: Doctor Photo Ltd (company number 10216149) whose registered office is at Bourne House, Queen Street, Gomshall, GU5 9LY; and
  13. Website: Our website at any time and from time to time, currently called DCTR and accessible at http://DCTR.co.uk/and https://www.doctor-photo-easy.co.uk/ and including all databases, software, domain names, infrastructure and products that We market for use by individual users to shop for the Services. The Website includes all future versions and replacements of, and successors to, the site.
  14. You: also includes your Company and/or Your customers on whose behalf Our services are required.
  15. When We use the words "writing" or "written" in these Terms, this will include e-mail and notifications sent via the Discuss Button unless We say otherwise.
  16. OUR CONTRACT WITH YOU
  17. These are the terms and conditions on which We supply Services to you. These Terms apply to the use of the Website and the Services and to all orders submitted by you online using the Website. By entering and using the Website and/or the Services, you indicate that you agree to use the Website and/or the Services only under these Terms and agree to be bound by them. If you do not agree with these Terms, do not access or use the Website and/or the Services.
  18. Please ensure that you read these Terms carefully and check that the details on the Order and in these Terms are complete and accurate, before you submit the Order. If you think that there is a mistake, or you require any changes, please use the Feedback Button to contact Us to advise.
  19. When you submit the Order to Us, this does not mean We have accepted your order for Services. Our acceptance of the Order will take place as described in clause 20 If We are unable to supply you with the Services, We will inform you of this in writing and We will not process the Order.
  20. Your Order is a binding offer with obligation to pay, subject to acceptance by Us at Our sole discretion.
  21. If any of these Terms conflict with any term of the Order, the Order will take priority.
  22. CHANGES TO ORDER OR TERMS
  23. We reserve the right to change these Terms from time to time, and post the new version on the Website. The new version of these Terms will take effect:
  24. commencing 28 days after the date of posting (or such later date as We indicate in the relevant posting), if any of the changes is to an operative provision of these Terms which is capable in our reasonable opinion of being to your material disadvantage; or
  25. immediately upon the date of posting if the changes are not capable in our reasonable opinion of being to your material disadvantage.
  26. In either case, if you do not wish to be governed by the new version of these Terms, you must cease to use the Website and/or the Services. For the avoidance of doubt, We will not have any liability to you in that event.
  27. PROVIDING SERVICES
  28. When you upload a photograph to the Website, You will decide whether it if of adequate quality for Your purpose. We will try to improve any photo that you send to us.
  29. You will decide whether the Services you request are Facelift, Digital Surgery and/or Virtual Construction or CGI. However, We reserve the right to change such designation as appropriate in the event that in our opinion the Services requested fall into a different category of Services.
  30. We will use all reasonable endeavours to complete Facelift Services in accordance with the timeframe that you request them to be completed as specified on the Website. Working hours are defined on the Website. If We fail to complete Facelift Services within the stated timeframe then We will make no charge. If you make any further request via the Feedback Button subsequent to initially uploading the photograph, then the clock will run from the time of that request and not from the time that you initially uploaded the photograph.
  31. We will use all reasonable endeavours to complete the Digital Surgery Services and/or Photo-visualisation/ or CGI Services in accordance with the time estimate we provide to you when you upload a photograph. However, there may be delays due to an Event Outside Our Control. See clauses 62-67 for Our responsibilities when an Event Outside Our Control happens. There may also be delays if We have asked you to provide a source photograph or image or information when you have requested that We delete item(s) from a photograph. A source photo enables Us to see what is hidden behind the item that is to be deleted. If you do not supply a source photo or other required image or information that We request to enable Us to complete the Services, then delays can result from that and We shall not be liable for any such delays.
  32. IF THERE IS A PROBLEM WITH THE SERVICES
  33. In the unlikely event that you consider that there is any defect with the Services, because they have not been carried out with reasonable skill and care:
  34. please contact Us and tell Us by using the Feedback Button within 24 hours of receipt of the relevant photo;
  35. please give Us a reasonable opportunity to establish whether Our work is defective, and if it is, fix any such defect; and
  36. we will use every effort to fix any such defect as soon as reasonably practicable.
  37. You will not have to pay for Us to fix a defect with our service if the defect has arisen because we did not carry it out with reasonable skill or care, with the Services.
  38. In the event that We cannot fix any defect We shall inform you in writing as soon as practicable and you will not have to pay Us, provided you agree not to publish the relevant amended photo. In the event that you subsequently publish the amended photo, you will be required to pay Us for the services We provided.
  39. If you are a consumer, you have legal rights in relation to Services not carried out with reasonable skill and care, or if the materials We use are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
  40. PRICE AND PAYMENT
  41. The price of the Facelift Services will be set out on the Website at the time you submit your Order. Our prices may change at any time, but price changes will not affect Orders that you have already submitted.
  42. The price of Digital Surgery Services and Virtual Construction Services will be determined by the amount of time that it takes Us to edit the photo. You can, in the instructions you give us for any individual photo, set a maximum amount that you would be prepared to spend for the Services on the Website and we will advise you if that limit will have to be exceeded to enable Us to complete the Services. We will always charge an appropriate amount based on the time required to complete the Services and if that amount is less than the maximum limit that you have set then that is the amount we shall charge for the Services. If you set a maximum limit that is lower than the amount required to complete the Services, then we will confirm this to you and ask that you increase the maximum limit to an appropriate amount. We will not proceed with the Services until We have your consent. If you select the FastTrack Premium Digital Surgery service, we will move your edit up the queue and the cost of our service will be increased because of that. But, because some projects can take hours to complete, we can only guarantee that the project will be returned to you faster than it would have been if you had not selected the FastTrack Premium Service.
  43. The price of other services, including Full-CGI Services will be confirmed at the time that the Order is accepted.
  44. All prices stated for the provision of Services are exclusive of VAT unless otherwise stated.
  45. Where We are providing Services to you, We may ask you to make an advance payment, for example, in the event that We have previously experienced a poor payment history with you, or in the event that you require Virtual Construction or CGI Services that in our view may take a considerable amount of time to complete. Your rights to a refund on cancellation are set out in clause 38. We will invoice you for the balance of the Services on or any time after We have performed the Services.
  46. You must pay any invoice issued by Us in cleared monies within the time period specified on our invoice.
  47. If you do not make any payment due to Us by the due date for payment, We may charge interest to you on the overdue amount at the rate of 8% a year above the base lending rate of Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay Us interest together with any overdue amount.
  48. However, if you reasonably dispute an invoice in good faith and contact Us to let Us know within 24 hours after you have received an invoice that you dispute it, clause 47 will not apply for the period of the dispute.
  49. If You submit project(s) to us on behalf of someone else, or on behalf of another company, You confirm that you have their authority to do so and that you will underwrite full payment to Us until such time that they make their payment to Us in full.
  50. INTELLECTUAL PROPERTY
  51. Subject to payment of our invoices, You or your client (as the case may be) retain all intellectual property rights in any original photo you submit to Us and grant Us a licence to use such intellectual property rights to the extent required to perform the Services.
  52. You shall procure that We are granted an irrevocable, perpetual, non-terminable, worldwide royalty free licence to use any photo submitted by you to illustrate ‘before and after’ examples for Our marketing purposes, unless you specify otherwise in advance in writing to Us.
  53. We own all intellectual property rights in any altered, amended or enhanced photo produced by Us in the course of providing the Services (the “Amended Photo”). Subject to payment of all monies due to Us in respect of all Services provided by Us to you, We grant to you a perpetual worldwide royalty free licence to copy and make full use of any Amended Photo for the purposes envisaged at the time of making the Order. This licence shall immediately terminate in the event of any non-payment of any future sums owed by you to Us under any future orders.
  54. OUR LIABILITY TO YOU
  55. It is your responsibility to review every photo that We return to you and not to publish any such photo unless you are satisfied with its accuracy. We are not responsible for any loss or damage that arises from any Services that are undertaken by Us.
  56. We do not accept liability for any loss of any content, images or data you have uploaded to the Website. You are responsible for ensuring the back up of any such content, images and data.
  57. We shall not be liable for use of the Amended Photo for any purpose other than that for which it was prepared and/or provided, or for the consequences of any such use which was beyond Our reasonable contemplation at the time the same were originally prepared or produced. We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  58. We do not exclude or limit in any way Our liability for: death or personal injury caused by Our negligence or the negligence of Our employees, agents or subcontractors; fraud or fraudulent misrepresentation; breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession); breach of the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples); and defective products under the Consumer Protection Act 1987.
  59. YOUR LIABILITY TO US
  60. By submitting any photo to Us, you warrant that you have all rights and licences to provide such photo to Us and that such photo does not infringe the intellectual property rights of any third party and you shall indemnify Us on demand against all losses, costs, charges, damages and expenses incurred by Us as a result of any such infringement.
  61. You are responsible for ensuring that any photo edited by Us accurately portrays the subject matter and is used in accordance with all applicable legislation and you shall indemnify Us on demand against all losses, costs, charges, damages and expenses incurred by Us as a result of any claim made against Us by any third party, including but not limited to any regulatory body such as the Office of Fair Trading or the Chartered Trading Standards Institute, for breach of such obligations.
  62. EVENTS OUTSIDE OUR CONTROL
  63. We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by an Event Outside Our Control.
  64. An Event Outside Our Control means any act or event beyond Our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or Internet servers.
  65. If an Event Outside Our Control takes place that affects the performance of Our obligations under these Terms:
  66. We will contact you as soon as reasonably possible to notify you; and
  67. Our obligations under these Terms will be suspended and the time for performance of Our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects Our performance of Services to you, We will restart the Services as soon as reasonably possible after the Event Outside Our Control is over.
  68. YOUR RIGHTS TO CANCEL AND APPLICABLE REFUND
  69. Before We begin to provide the Services, you have the following rights to cancel an Order for Services, including where you choose to cancel because We are affected by an Event Outside Our Control or if We change these Terms to your material disadvantage:
  70. You may cancel any Order for Services before the work has been commenced by using the Feedback Button. We will confirm your cancellation in writing to you.
  71. If you cancel an Order under clause 11.1(a) and you have made any payment in advance for Services that have not been provided to you, We will refund these amounts to you.
  72. However, if you cancel an Order for Services under clause 11.1(a) and We have already started work on your Order by that time, you will pay Us any costs We reasonably incurred in starting to fulfil the Order, and this charge will be deducted from any refund that is due to you or, if no refund is due to you, invoiced to you. We will tell you what these costs are when you contact Us. However, where you have cancelled an Order because of Our failure to comply with these Terms (except where We have been affected by an Event Outside Our Control), you do not have to make any payment to Us.
  73. Once We have begun to provide the Services to you, you may cancel the contract for Services with immediate effect by giving Us written notice if:
  74. We break this contract in any material way and We do not correct or fix the situation within 7 days of you asking Us to in writing;
  75. We go into liquidation or a receiver or an administrator is appointed over Our assets;
  76. We change these Terms under clause 3 to your material disadvantage;
  77. We are affected by an Event Outside Our Control.
  78. OUR RIGHTS TO CANCEL AND APPLICABLE REFUND
  79. If We have to cancel an Order for Services before the Services start:
  80. We may have to cancel an Order before the start date for the Services, due to an Event Outside Our Control or the unavailability of key personnel or key materials without which We cannot provide the Services. We will promptly contact you if this happens.
  81. If We have to cancel an Order under and you have made any payment in advance for Services that have not been provided to you, We will refund these amounts to you.
  82. Where We have already started work on your Order for Services by the time We have to cancel, We will not charge you anything and you will not have to make any payment to Us.
  83. We may cancel the contract for Services at any time with immediate effect by giving you written notice if:
  84. you do not pay Us when you are supposed to as set out in clause 6. This does not affect Our right to charge you interest under clause 47 or
  85. you break the contract in any other material way and you do not correct or fix the situation within 14 days of Us asking you to in writing.
  86. INFORMATION ABOUT US AND HOW TO CONTACT US
  87. We are a company registered in England and Wales. Our company registration number is 10216149 and Our registered office is at 23 Clinton Close, Knaphill, Woking, Surrey, England, GU21 2AL. Our registered VAT number is 923 1691 32.
  88. If you have any questions or if you have any complaints, please contact Us. You can contact Us by telephoning Our customer service team at 07976264843 or by e-mailing Us at johndurrant@doctor-photo.co.uk.
  89. If you wish to contact Us in writing, or if any clause in these Terms requires you to give Us notice in writing (for example, to cancel the contract), you can send this to Us by e-mail, by hand, or by pre-paid post to Doctor Photo Ltd at Bourne House, Queen Street, Gomshall, GU5 9LY, studio@DCTR.co.uk. We will confirm receipt of this by contacting you in writing. If We have to contact you or give you notice in writing, We will do so by e-mail, by hand, or by pre-paid post to the address you provide to Us when you set up your account details on the Website.
  90. HOW WE MAY USE YOUR PERSONAL INFORMATION
  91. We will use the personal information you provide to Us to:
  92. provide the Services;
  93. process your payment for such Services; and
  94. inform you about similar products or services that We provide, but you may stop receiving these at any time by contacting Us.
  95. We will not give your personal data to any other third party.
  96. OTHER IMPORTANT TERMS
  97. We may transfer Our rights and obligations under these Terms to another organisation, and We will always notify you in writing if this happens, but this will not affect your rights or Our obligations under these Terms.
  98. This contract is between you and Us. No other person shall have any rights to enforce any of its terms.
  99. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
  100. If We fail to insist that you perform any of your obligations under these Terms, or if We do not enforce Our rights against you, or if We delay in doing so, that will not mean that We have waived Our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you.
  101. These Terms are governed by English law. You and We both agree to submit to the non-exclusive jurisdiction of the English courts. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

We like to think we’re a little different from the 800+ prop-tech companies here in the UK. For one, we don't label ourselves a prop-tech. We're an online creative studio with a dedicated team that's busy interpreting briefs, hand-crafting visuals and delivering multi-platform projects. We have a core team of 7 working out of a beautiful old brewery in Hampshire, and the same number of freelancer partners which keeps us agile and able to keep to deadlines. Our breadth and knowledge of property, sales, marketing, design & cgi makes us unique in the category.

We’re a family business from an award-winning Estate Agency background with over 75 years' combined estate agency experience between us. We understand the need for speed, flexibility and advice and thank goodness, we're famous for all three!